STORE POLICY

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General Customer Care Policy:

• The store aims to provide excellent customer service and ensure customer satisfaction.

• All customer inquiries and concerns will be promptly addressed.

• The store will maintain a professional and courteous approach when interacting with customers.

Posters:

• Customers can pay for their purchase using any payment method specified on the website.

• There is a 90-day return policy for products purchased at the online shop. However, personalized posters and personalized photos may not be eligible for return.

Clothes:

• The online store policy for clothes includes rules regarding refunds, replacements, warranties, and product labelling.

• Size guides are provided to assist customers in making accurate size selections and reduce the likelihood of returns or negative reviews.

Accessories:

• The online store policy for accessories may vary depending on the platform. It is important to check the specific policies of the online marketplace where the accessories are being sold.

• For example, on Etsy, everything listed for sale must be handmade, vintage, or a craft supply. Ensure compliance with the platform's policies.

       Return Policy for [Your Online Store Name]

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• 1. Eligibility: Items purchased from [Your Online Store Name] are eligible for return within 30 days of the delivery date. To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

• 2. Return Process: To initiate a return, customers must contact our customer support team at [provide contact email or form] to request a return authorization. Customers will receive instructions on how to return the item, including the return address and any additional requirements.

• 3. Refund Options: Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund. If approved, refunds will be processed to the original payment method within [insert number] business days.

• 4. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service for returns to ensure the items are received.

• 5. Exchanges: We do not offer direct exchanges. Customers can return the unwanted item for a refund and place a new order for the desired item.

• 6. Damaged or Defective Items: If the item received is damaged or defective, customers must contact us within 7 days of receiving the order. We may require photographic evidence of the damage or defect before authorizing a return or replacement.

• 7. Non-Returnable Items: Certain items such as personalized or custom-made products may not be eligible for return unless they are damaged or defective. Final sale items are non-returnable and non-refundable.

• 8. Contact Information: For any questions or concerns regarding returns, customers can reach out to our customer support team at [provide contact email or form].Please note that this is a sample return policy. It is essential to tailor the policy to align with the specific return procedures and guidelines of your online store selling posters and clothing.